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Customer Experience: Como alavancar o crescimento e rentabilidade do seu negócio colocando a experiência do cliente em primeiro lugar
Você já ouviu falar em Customer Experience (CX)? Experiência do cliente é uma nova abordagem estratégica para colocar o cliente em primeiro lugar por meio da gestão de cada etapa de sua jornada. Proporcionar uma experiência diferenciada aos clientes é ser capaz de identificar e de remover atritos do processo de compra, adequar a proposta de valor a cada segmento, comunicar-se com cada persona usan...
2023
Dopamina Experience
VOCÊ JÁ SE PERGUNTOU QUA É O SEGREDO DAS EMPRESAS BEM-SUCEDIDAS? O que as diferencia da concorrência e as impulsiona a alcançar resultados extraordinários? A resposta está aqui! Neste livro, Regiane Piroli e Leandro Mesquita dão dicas inovadoras, estratégias práticas e exemplos reais para maximizar a produtividade, a criatividade e a satisfação de uma equipe. Eles revelam também como a dopamina po...
2023
Customer Experience B2B
A experiência do cliente, ou CX, tomou a cena do marketing nos últimos tempos e colocou o cliente como centro da estratégia e dos processos das organizações. No entanto, a maior parte dos livros sobre customer experience gravitam em torno do universo B2C (business-to-consumer). Neste livro, Nick e Paul rompem essa abordagem e propõem um olhar focado no B2B (business-to-business), explorando suas e...
2023
Customer experience management
A Gestão da Experiência do Cliente (CXM ou Customer Experience Management) é o um dos novos campos de batalha pelos clientes. Grandes empresas que mudaram os seus mercados, tais como Apple e Amazon, têm estratégias que focam principalmente na gestão da experiência do cliente. Esta é uma prática que ainda deve crescer muito. A Grand View Research estima que o mercado de serviços de CXM vai crescer ...
2023
Gold Experience B1 Preliminary for Schools Workbook
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
2023
Nocilla experience
Harold acaba com a última caixa de cereais, deixa ligado seu primitivo console de video game e decide percorrer a América do Norte durante um lustro. Ernesto está orgulhoso de seu projeto, que pretende enviar a um Concurso de Arquitetura Complexa em Los Angeles: uma torre para suicidas. Um certo Senhor A decide cortar o terço superior de todas as fotografias que encontra, dando a elas certa amplit...
1969
Gold Experience B2+ Workbook
Gold Experience 2nd Edition is a new edition of the fast-paced course that motivates students to build the language and skills they need in the classroom, exams and the world beyond school. Topics relevant to teenagers help students bring their own experience to lessons, and learn about the wider world.
2018
Personal construct psychology in clinical practice
Personal construct psychology in clinical practice
1994
The psychology of abilities, competencies, and expertise
The psychology of abilities, competencies, and expertise
2003
Gold Experience (2Nd Edition) B1 Student Book + Online
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience B2+ Students' Book with Online Practice Pack
Gold Experience 2nd Edition is a new edition of the fast-paced course that motivates students to build the language and skills they need in the classroom, exams and the world beyond school. Topics relevant to teenagers help students bring their own experience to lessons, and learn about the wider world.
2018
Gold Experience B2 Students' Book And Dvd-Rom Pack
Fast-paced, cool and engaging – Gold Experience will motivate your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world. Gold Experience offers a complete package of print and digital materials, which provid...
Vibrational state :experience and self-qualification
Vibrational state :experience and self-qualification
2023
Gold Experience (2Nd Edition) A2+ Student Book + Online
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience (2nd Edition) A2 Student Book + Online
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience A1 Pre-key for schools Teacher's
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
Gold Experience (2nd Edition) A2 Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience B2+ Teacher's Book
Gold Experience 2nd Edition is a new edition of the fast-paced course that motivates students to build the language and skills they need in the classroom, exams and the world beyond school. Topics relevant to teenagers help students bring their own experience to lessons, and learn about the wider world.
2018
Gold Experience B1 Preliminary for schools Teacher's Book
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
2019
Gold Experience A2 Key for schools Teacher's Book
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
2018
Gold Experience A2+ Pre-preliminary for schools Teacher's Book
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
2019
Gold Experience B1+ Pre-preliminary for schools Teacher's Book
Consolidates the Student's Book lessons with targeted practice, unit by unit Additional practice of reading, writing, speaking, listening and use of English skills Extensive grammar and vocabulary practice Complete practice exam in Unit 10 Designed for independent study at home and practice in class Audio for listening lessons available on the Student's App
Gold Experience (2nd Edition) B2+ Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience (2nd Edition) C1 Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience (2nd Edition) B1 Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience (2nd Edition) A1 Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
Gold Experience (2nd Edition) B2 Teacher's Resource Book
Fast-paced, cool and engaging – Gold Experience motivates your teenage students with its varied, age-appropriate topics and activities. Contexts such as the internet, social media, television and magazines are relevant to teenagers' lives and content-rich CLIL topics help your students learn about the world.
A coachs guide to maximizing the youth sport experience
A coachs guide to maximizing the youth sport experience
2019
Advanced research methods for applied psychology
Advanced research methods for applied psychology
2018