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The Customer Service Survival Kit
Richard Gallagher
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- Editora: UmLivro
- Ano: 2013
- ISBN: 9780814431832
- The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and p
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