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Call Center Optimization
Ger Koole
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- Editora: UmLivro
- Ano: 2013
- ISBN: 9789082017908
- This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathemati
Descrição: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It d... Veja mais