Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

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Edição capa dura, ótimo estado de conservação, contém apenas leves marcas de manuseio e pequeno adesivo da loja na folha de rosto. Cód.47101 Dia de Cadastro 30/08/2019.

Capa dura, Formato grande, texto em bom estado, 536 págs., Sem anotações, grifos, nome do antigo dono ou manchas.

2ª Edição. Livro com sinais de uso na capa e na lombada e com manchas amareladas nas últimas págs, porém, não interfere no conteúdo, formato grande, capa dura, 536 págs., Não há anotações, grifos, destaques em marca texto ou nome do antigo dono.

Livro com carimbo da editora, bom estado de conservação, formato grande, capa dura, 536 págs., Não há anotações, grifos ou destaques em marca texto.

Capa dura; bom estado; 226 páginas.

solicite foto - G E 11 P 1 livro envelhecido pela ação do tempo anotações escrita de lapis grafite nada que atrapalhe a leitura AR25

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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a...