The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instanc...

O livro “GESTÃO DO CONSULTÓRIO MÉDICO – Desenvolvendo e Administrando Sistemas com Elevada Qualidade no Atendimento ao Cliente” de Márcia R. F. Campiolo é realmente uma obra com um enfoque inédito que vem suprir uma verdadeira carência na literatura médica brasileira. É crescente a consciência sobre a necessidade de implementação de uma gestão profissionalizada de consultórios, clínicas ou mesmo h...

Livro usado, em bom estado de conservação, isento de marcações, amassados ou qualquer avarias.

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctors success in personal career, serving as a foundation for professional growth. In last instance...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctors success in personal career, serving as a foundation for professional growth. In last instance...

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctors OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the ClinicsStaff: The Search for New Talents.- Chapter 6 The Preparation of the ClinicsStaff.- Chapter 7 Basic Areas of C...